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FAQ

Here are some commonly asked questions.

  • Do you accept insurance?
    A percentage of Dr. Olin's practice is set aside to accept most California Aetna-based insurance plans as an in-network provider, being a member of Alma. For those of you with other health insurance, many insurance providers provide an out of network benefit for psychotherapy, which is usually limited, but may help you to recoup some of the cost. Dr. Olin's experience has been that out of network insurance will cover 20-25% of the cost of a session, after your deductible has been met.
  • How much do you charge for psychotherapy or for neuropsychological testing?
    Rates vary by services. Dr. Olin is happy to provide a 15 minute consultation to prospective clients at no charge and discuss the rate we can agree for you to pay. Please contact him for details. For psychotherapy, he typically charges a fee per 50 minute session. For neuropsychological and psychological testing, he charges in 30 minute increments.
  • How do I pay for my sessions?
    Cash, checks, and all major credit cards are accepted for payment. Payment is due at the time of service. Dr. Olin can provide you a Superbill to help with private insurance reimbursement. All transactions are made using HIPAA compliant technology.
  • What is your cancellation policy?
    If you do not show up for your scheduled appointment, and have not notified Dr. Olin within at least 48 business hours, you will be required to pay the full cost of the session. His scheduling system simplifies making these changes. Sometimes it is not possible to provide sufficient notice, such as when you are ill or there is an unexpected problem in your life that you could not have anticipated. Dr. Olin will not charge you a cancellation fee under those circumstances.
  • How do you keep information private?
    Dr. Olin takes your privacy extremely seriously. All systems that he uses conform to HIPAA (Health Insurance Portability and Accountability Act) rules, which includes email, text, telephone services, records, as well as all billing and payment systems.
  • Do you work with high-conflict couples or couples who require court-mandated treatment?
    No, as this is not Dr. Olin's area of expertise. He can refer you to others who do.
  • Good Faith Estimate Notice
    You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services. You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.
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